Knowledge Base Articles

Managing Public Views

To manage the public views, Access whichever public view you want to manage; Consultation, Per Department or Multi-Department in the Settings tab. To search, type the name in the search bar.

Creating a Public View

To create a new public view, click the add button. If it is a Consultation public view, input the Public View Name and Remarks. If it is a Per Department public view, choose the department from the drop-down menu, input the Public View Name and Remarks. If it is a Multi-Department public view, input the Public View Name and Remarks then choose the departments that you want to include in the public view. Click ‘Save’ when you’re done.

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Updating a Public View

To Update the Public view, hover the cursor over the specific public view and click on the ellipsis. Click ‘Update Public View’. Input the necessary changes. Click ‘Update’ once you’re done.

Removing a Public View

To remove a public view, hover the cursor over the specific public view and click on the ellipsis. Click ‘Remove Public View’. A confirmation will appear. Click ‘Delete’.

Customizing the Public View Theme

To change the theme of a public view, hover the cursor over the specific public view and click on the ellipsis. Click ‘Public View Theme’. The public view theme modal will appear. You may upload a custom public view banner by clicking ‘click here to upload’. Please note that the recommended size of the banner is 700×150. You may also select a theme from the available options that are provided. To customize the theme colors of a public view, click ‘Custome Theme’. The theme colors modal will appear. Select colors that you want to appear in your custom theme. Click back once you’re done.

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Managing Public View Windows

To manage public view windows, hover the cursor over the specific public view and click on the ellipsis. Click ‘Manage Public Views Rooms’. Choose the rooms you want to include in the public view. Click the ‘Set to 2 Row’ checkbox if you want to display your queues by 2 rows. Click ‘Save’.

Opening a Public View

To open a public view, hover the cursor over the specific public view and click on the ellipsis. Then Click ‘Open Public View’. The public view will open a new window. To enable or disable next in line in a public view, hover the cursor over the specific public view and click on the ellipsis then click the Toggle ‘Show Next in Line’. To enable visibility of priority icon on the public view, hover the cursor over the specific public view and click on the ellipsis then click the Toggle ‘Use Priority Icon’.

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